Refund and Returns Policy

At Bestbserys, we want you to be completely satisfied with your purchase. If for any reason you are not fully happy with your order, we offer a straightforward return and refund process. Please read the details below to ensure your item is eligible for a return or refund.

1. Returns Eligibility You may return items within 30 days from the date of delivery. To be eligible for a return, the following conditions must be met:

• The item is unused, unwashed, and in the original packaging.
• The item is not marked as non-returnable or final sale.
• The item is not damaged or altered in any way.
• Proof of purchase (order number or receipt) is required for all returns.

2. Non-Returnable Items Certain items may not be eligible for return or refund, including but not limited to:

• Gift cards
• Items marked as final sale
• Custom or personalized products
• Opened or used personal care items

3. Return Process To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team at [email protected] or call us at +1 402-615-2500 within the return window. Provide your order number and details of the item(s) you wish to return.
2. Return Authorization: Our team will issue a return authorization and provide you with instructions for returning the product(s).
3. Ship the Item Back: Package the item securely and ship it to the address provided by our customer service team. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong or defective items).

4. Refund Process Once we receive your returned item, we will inspect it to ensure it meets the return eligibility requirements. If approved, we will process your refund to the original payment method. Please allow 7-14 business days for the refund to appear on your account, depending on your payment provider.

• Shipping Fees: Shipping charges are non-refundable unless the return is due to our error (e.g., incorrect or defective item).
• Partial Refunds: If the returned item is not in its original condition or is missing parts, we may issue a partial refund.

5. Exchanges If you would like to exchange an item for a different size, color, or product, please follow the return process above and place a new order for the desired item. We do not offer direct exchanges, but we will assist you with the return and help you place a new order.

6. Damaged or Defective Items If you receive a damaged or defective item, please contact us within 30 days of receiving your order. We will provide instructions for returning the item and will issue a full refund or send a replacement, depending on your preference.

7. Cancellations Orders can only be canceled if they have not yet been processed or shipped. Once your order has been shipped, it cannot be canceled, but you can return the item following the return process outlined above.

8. International Returns For international returns, the customer is responsible for return shipping costs. Any duties or taxes incurred during the return process are also the responsibility of the customer.

9. Contact Us If you have any questions or concerns about returns, refunds, or exchanges, please contact us at:

• Email: [email protected]
• Phone: +1 402-615-2500
• Address: 904 Gold Street, Schuyler, NE 68661, United States